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12850 Highway 9; Suite 600-183
Alpharetta, Ga 30004-4231
Information Systems Professional with 15 years of experience in hardware & software Systems Administration, specializing in Microsoft products & web based solutions & applications. Strong analytical & technical skills. Able to learn new applications & skills on the job without any training. Personable, adaptable & able to relate to other IT professionals & users from different perspectives. Possesses the ability to take highly technical information & explain it to non-technical individuals.
Laptops & Workstations:
IBM Intellistations & Thinkpads; HP Vectra VE, VL, & VLi8 series; HP Kayak XA, XU & XW; HP Omnibook series; HP Apollo series 712 & 735 Workstation; Compaq Deskpro & Presario desktop & laptop series; Sony Vaio desktop & laptop; Fujitsu Lifebook laptop; Dell desktop series; Gateway desktop series
X-Series Servers, E-Series Servers, Netfinity Servers, Blade Center Servers
Proliant 800, Proliant 1850R, Proliant 3000, Proliant 4500, Proliant 5000, Proliant 6000, Proliant 6500, Proliant 7000, Proliant DL360, Proliant DL380, Proliant DL580, Proliant ML370, Proliant ML530
NetServer LH3, NetServer LH4, NetServer LXr 8500
Server & Desktop Operating Systems:
Windows 2003 Advanced Server & Server; Windows XP Professional & Home; Windows 2000 Advanced Server, Server & Professional; Windows NT 4.0 Enterprise Server, Server & Workstation; Windows 95A/95B/95C/98/98SE/ME; HP-UX 10.2 & 11.0; RedHat Linux 7.1 & 8.0; Mandrake Linux 8.1 & 9.0; Caldera Linux; Solaris 2.8 for Intel; MacOS 8.0; Vax-VMS; MS-Windows 1.0 through 3.11; DOS 3.0 through 6.22; CPM; OS/2
MS-Exchange Server & Client (MS-Mail, Exchange & Outlook) 5.0, 5.5, 2000 & 2003; IIS 5.0 & 4.0 (Internet Information Server); Netscape Enterprise Server; NetObjects (Merant) TeamFusion Client & Server; Lucent QIP IP Management Server; Novell Intranetware Client & Server 3.x & 4.x, MS-Terminal Server & Client; MS-Proxy Server, Apache (training)
programs: MS-SQL Server 6.5, 7.0 & 2000; Oracle 8.0 & 8i; MS-Access
95 through 2000, XP & 2003
Programs: Lotus 1-2-3, MS-Excel for Office 95 through 2000, XP & 2003
Processing Programs: WordPerfect, MS-Word for Office 95 through 2000, XP
& Page-Layout Programs:
PageMaker, Harvard Graphics, MS-Publisher, CorelDraw, CorelPaint; MS-PowerPoint for Office 95 through 2000, XP & 2003; Adobe Photoshop; Adobe Freehand; Adobe Illustrator
Veritas Backup Exec, Visual SourceSafe (Visual Studio), WebTrends, Norton Ghost, VMWare, PCAnywhere, NetOp, Norton Antivirus, McAfee Antivirus, Norton Internet Security, Remedy
MCSE, MCP+I, MCP
A.S.K. Inc., Atlanta, GA- 1/1990 – Present
Computer Software Consultant (part-time)
Performed Network, Server (Win2K & 2K3, Exchange, & IIS) & Desktop support (95 through XP).
Performed DeskTop Publishing, Page Layout & Graphics design.
Offered training on various software packages.
Provided technical support for software & hardware.
Advised small companies & individuals on software & hardware requirements.
Consulted with the United Nations & the Polish Mission to the U.N.
ATLANTA LANGUAGE INSTITUTE, Atlanta, Ga 5/2003 - Present
Taught English to non-English speaking students.
Taught beginning Arabic to students in classroom setting.
Taught beginning Spanish to students in classroom setting.
Taught private 1-on-1 lessons (One Teacher to One student).
Taught classroom lessons (One Teacher to multiple students - from 2 to 12).
Translated documents from English into Arabic & from Arabic into English.
Translated documents from English into Spanish & from Spanish into English.
(contractor through Career Connections Inc.), IBM
Global Support Smart Center, Atlanta, Ga 2/2005-7/2005
Installation, configuration, maintenance, support & repair of IBM Servers (X-Series, E-Series, Netfinity, & Blade Centers), & IBM Intellistations with software installation & configuration for several OS’s: OS/2, Linux, MS W2K & Advanced Server 2K3.
Diagnosed, resolved, & documented hardware & software problems in a timely & accurate fashion ensuring minimal downtime.
Configured & supported RAID (levels 0, 1, 10, 5, 5E) on ServeRAID, LSI, & SCSI controllers & instruction on creating RAID arrays, expanded arrays, logical drives, hot spares & backup drives on single & multi-channel controllers.
Assisted the customer through problem determination including all components located on: RAID & SCSI controllers, SCSI hard drives, system boards, back-planes, tape backup units, & including server rack & rail setup.
Updated BIOS & Firmware levels for system boards, RSA’s (remote supervisor adapters), RAID & SCSI adapters.
Action Plans to follow & level-one remote support to IBM Field
Technicians when on-site.
as part of a team to ensure SLA’s were met with “First Time Fixes”
& high parts order accuracy.
the use of company funds by determining the best time & means of meeting
advanced training for setup & configuration of ServeRAID, RAID &
SCSI adapters, tape library & tape backup devices.
MORGAN STANLEY (contractor through Siemens SBS), Manhattan, New York City, NY 8/2004 to 11/2004
Installed & configured laptop &desktop operating systems & hardware.
Supported Windows XP Professional operating system & Morgan Stanley specific software.
Supported stock market traders’ computers & software on the trading floor while the stock market was in session.
Removed viruses & spyware from employee machines.
Troubleshot printer issues.
Best buy, Westbury, Long Island, NY 6/2004 to 6/2004
Squad (Technical Support Computer Technician)
Installed software & hardware on customers’ laptops & desktops
Removed viruses & spyware from customers’ laptops & desktops
Configured & tested new laptops & desktops for customers.
Radioshack, Belleville, NJ 6/2004 to 6/2004
Sold electronics & electronic components
Stocked shelves & maintained store appearance
Opened & closed the store
Operated & maintained electronic cash register & computer inventory.
Verizon Wireless/GTE Mobilnet, Atlanta, GA 9/1997 – 11/2002 (3yr. Employee - 9/1999 to 11/2002; 2 yr. Contractor & Temp -thru Ajilon - 9/1998 to 9/1999 & thru Manpower 9/1997 to 9/1998)
System Administrator/Senior Programmer Analyst & Technical Analyst
Administered DHCP, DNS & WINS using Windows NT, Windows 2000 & Lucent QIP.
Created reports & project updates to management.
Designed, installed, configured, maintained, administered & troubleshot Win NT &2K servers, networks & network infrastructure with & without Active Directory & maintained network security.
Installed, configured & maintained server & desktop operating systems & hardware.
Provided systems administration for numerous applications & for software/application development.
Provided technical expertise & recommendations for the network, servers & desktops.
Troubleshot web application & database connection problems.
Worked with developers & outside groups to develop custom solutions in a fast-paced environment.
Supported (planned, built, & maintained) a Windows NT/2000 domain (40 + Servers, 100+ desktops & laptops), Exchange Servers & Intranet Web Servers (150+ web sites & 3000+ users) with IIS 5.0 & 4.0, COM+, ColdFusion, MS-SQL Server, Oracle Server, NetObjects TeamFusion Server & Client.
Acted as Domain Administrator & Web Master.
JLK Enterprises Inc., Augusta, GA- 3/1996 - 11/1996
Delivered orders to local customers & shipped orders to distant customers via U.P.S.
Procured & purchased supplies.
Scheduled home retail events.
United States Army, Fort Gordon, Augusta, GA- 12/1994 - 3/1996
Installed, operated & maintained mini & mainframe telecommunications computer system.
Installed, operated & maintained communications security equipment.
Assisted in system initialization & communications interface troubleshooting.
Provided technical advice to operators.
Walla Security & Investigations, Jersey City, NJ- 2/1992 - 12/1994
Assistant Manager & Investigator
Interviewed prospective employees & administered psychological tests.
Assigned, scheduled & supervised guards at several job sites.
Investigated thefts through employee interviews & conducted undercover investigations & surveillance.
COOK MICRO/GRAPHICS CENTER, New Brunswick, NJ- 3/1988 - 12/1990
& Consultant Trainer
Managed a microcomputer & computer graphics center.
Created documentation & training manuals.
Acted as sole system support person on SPSS Graphics software for DEC-VAX system.
Installed & evaluated software & ordered computer related supplies.
Trained computer consultants on software & hardware.
Taught software classes.
Performed Network & Desktop support.
T6059 Course for Support & Problem Determination
of IBM X-Series, E-Series, & Netfinity Servers
United States Army Signal School, Fort Gordon, Augusta, GA- 1995
Certified as Signal Corps/ Telecommunications Computer Operator & Maintainer
Robert Wood Johnson Medical School/ UMDNJ, Piscataway, NJ- 1991
M.D. (Doctorate) not obtained
Rutgers University, New Brunswick, NJ- 1990
Biology/Environmental Science Major